Helly Hansen 77447 Chelsea Evo Pirate Trousers - Black

FREE UK MAINLAND DELIVERY ON ALL ORDERS OVER £100

Tuffshop Couriers

Almost all of our deliveries are made with DPD who offer a fantastic delivery service. Their delivery success record is well respected and in our experience the best available.

You will be provided with tracking details so that you can track your delivery directly. You will also be sent text messages directly from DPD advising you of an accurate delivery day & time, including a message on the delivery day.
To make delivery even slicker, you can reply to the text message should you wish to change the delivery date or have your items left in a safe place.

Some smaller items like socks or gloves may be despatched via Royal Mails Tracked service. You will be provided with Royal Mail tracking information so that you can track your delivery directly.

All of our deliveries are insured, so in the unlikely event of an issue you are covered and we will re-issue your order without hassle.

Tuff Workwear ships consignments anywhere in the world. Please contact us for special shipping rates on (+44)113 288 7713 or email [email protected]

International Customers

If delivery is outside of the UK (EU/International) you may be requested to pay customs duty upon arrival of your parcel. However, please note that you will not be required to pay UK VAT, we will deduct the value of UK VAT from your order.

Domestic Delivery

£4.99 +VAT is the flat-rate shipping charge that applies to all UK Mainland (excl. Scottish Highlands) for orders under £100.00. We keep most popular items in stock for immediate dispatch and it is our aim to deliver your items as quickly as possible. It is not necessarily a next-day service on all items as some products can take between 2 and 5 days to be dispatched depending on the brand of the item. Deliveries to more remote areas of the United Kingdom may incur additional charges at checkout. If you are unsure about any aspect of our delivery service or your order is required urgently, please let us know and we will endeavour to meet your requirements.

Printed or Embroidered Items

When you have selected to personalise your items, delivery will be within ten days of receiving your order & artwork to all UK Mainland addresses. However, most orders for personalised items are delivered well before 10 days. (England,Scotland and Wales). All Deliveries must be checked for the correct number of items and you must inform us of any discrepancies within 48 hours of receipt of goods.
Non-mainland UK and international destinations carry additional charges and can have longer delivery times. See below for delivery times and rates.

Stock Items

We keep most popular items in stock for immediate dispatch and it is our aim to deliver your items as quickly as possible, usually next day or within three working days.
However, like most distributors of the premium Scandinavian brands like Blaklader, Snickers, Helly Hansen, Fristads Kansas and Mascot, some items are imported directly from the brands' central distribution centres across Europe.
Therefore we will aim to deliver items by these manufacturers that we do not carry in stock within one week (seven days) of receiving your order.

The most popular Blaklader, Snickers & Fristads items are available in our stock for immediate dispatch and next day delivery.

Centurion Safetywear

As hard hats have a shelf life and are only guaranteed for a certain time frame, every safety helmet is made to order. That means that dispatch of these items can take anywhere between 4 and 14 working days.

However, for hard hats which have a higher turnover rate we do keep a good amount of stock for immediate dispatch.

International Shipping

Tuff Workwear ships consignments anywhere in the world. Please contact us for special shipping rates on (+44)113 288 7713 or email [email protected]

PLEASE NOTE:

• All delivery timescales are estimates but rest assured we will do everyting possible to deliver your order as quickly as possible.
• Your items will be delivered by a top rated courier, most likely DPD
• You will be provided with full tracking information and notified of the day and time when delivery will be made.
• All orders are despatched on a fully insured, express delivery service.
• All delivery prices are based on a MAXIMUM of 10kg and dimensions of 50cm X 40cm X 30cm - if your consignment does not fit within these parameters we reserve the right to contact you for extra payment.
• All prices quoted are GBP not including VAT (Value-Added Tax) where applicable at 20%
• All shipping rates are to cover the cost of shipping the goods to the customer and DO NOT INCLUDE ANY CUSTOMS OR IMPORT DUTIES that may be due in the customer's delivery country.
• For international shipping rates outside of these countries or for larger deliveries within these countries please contact us on (+44)113 288 7713 or email [email protected]

At Tuffshop.co.uk, we aim to make your shopping experience enjoyable. However, if you need to return an item, please follow these steps:

1. Initiate a Return: Email [email protected] or call us on 0113 288 7713 with your original order number, name, the item you're returning, and whether you prefer an exchange or refund.
2. Receive Return Instructions: We'll email you return paperwork, including an unpaid shipping label. Please note, you're responsible for return postage costs.
3. Send Back the Item: Print the return paperwork and include it with the item. If possible, use the original packaging. Ship the package to the address provided in the paperwork.

Please note: You do not need to contact us to return an item, it simply speeds up the process if you contact us first.

If you wish to return an item without contacting us first, simply send the item(s) with your invoice to:

Customer Returns
Tuff Shop.co.uk
144-146 Aberford Road
Woodlesford
Leeds
LS26 8LG

Please clearly state on the invoice the reason for return and whether you require a refund or exchange.

We would recommend that you return your items via registered post.

Important Notes:

• Personalised Items: Cannot be returned.
• Hygiene Products: Some items are non-returnable for hygiene reasons. This doesn't affect your statutory rights.
• Condition of Returns: Items should be in a sellable condition. While original packaging is preferred, it's not mandatory. You're responsible for return shipping costs and ensuring the item reaches us safely.
• Refunds: To receive a full refund, including original delivery costs, return the entire order within 30 working days. We'll process refunds within 14 days of receiving the returned goods.
• Defective Items: If you believe an item is defective, contact us at [email protected]. We'll examine the item and notify you about the refund status via email. Approved refunds are processed within 30 days.
• Care of Goods: You're legally obliged to take reasonable care of items in your possession. Failure to do so may result in compensation claims.

For any questions about our returns policy, please call us on 0113 288 7713 or email [email protected].